Returns & Exchanges
At Lundberg Family Farms, we stand behind the quality of our organic and non-GMO grains; if you are not completely satisfied with your purchase, we are committed to making it right. Due to the perishable nature of our food products, please contact us within 30 days of receipt for a resolution.
Contact Customer Care
Email our support team with your order number and a brief explanation of why the product did not meet your expectations.
Provide Product Details
Include the 'Best By' date and the lot code found on the packaging to help our quality assurance team investigate the batch.
Verification Review
Our team will review your request within 2-3 business days; please keep the product and packaging until your claim is processed.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement of your favorite rice product at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing